Primary contact
support@ujascode.co.uk
When you contact us, include the email address tied to your SnapFresh account, your device type, and clear steps to reproduce the issue.
We aim to reply within three business days.
What to include
- A concise summary of the issue
- The screen where it happened
- Any error message shown in the app
- A screenshot if the issue is visual or analysis-related
Issue categories
Common reasons people reach out
Getting started
SnapFresh lets you scan meals using your camera, upload photos, or describe food to receive AI-generated nutrition insights. Start by taking your first scan from the home screen and tapping "Analyze".
Sign-in and account access
SnapFresh supports email and Google sign-in. If you cannot sign in, check that you are using the correct method. If the issue continues, contact support and include the email address linked to your account and any error message you saw.
Meal scans and AI estimates
If a meal scan looks incorrect, let us know what the meal was and what the image showed. You can also add notes such as "grilled not fried" to improve results. AI-based analysis may not always be accurate, and your feedback helps improve the system.
Profile, dashboard, and water logs
Your goals, hydration logs, and some settings may be stored locally on your device. If data appears missing, tell us whether this happened after reinstalling the app, updating it, or switching devices.
Premium features and subscriptions
Some features are available through premium access. If you have issues with billing, upgrades, or locked features, ensure your subscription is active in your Apple account. For billing issues, Apple manages payments directly.
Troubleshooting issues
If something is not working as expected, try restarting the app and ensuring you are on the latest version. When contacting support, include details such as your device type, app version, and steps to reproduce the issue.
Account deletion and data requests
You can request deletion of your account and associated data at any time. Visit the data deletion page or contact support using the email below. Once processed, your data will be removed within a reasonable timeframe.
Contact support
If you need help, contact us at support@snapfresh.app. Please include as much detail as possible, such as screenshots, device type, and steps to reproduce the issue. We typically respond within 24–48 hours.
Related pages
Helpful links
Deletion requests
Need your account or data removed?
For account-linked deletion requests, use the dedicated data deletion page or email support from the address tied to your account.
Open data deletion page